MedView Flow Digital Basket creates first fully digital script workflow
MedView Flow has today launched a new digital basket innovation to ensure that Australian pharmacies have a fully digital script workflow.
Based on world-leading electronic shelf technology, the new digital basket bridges the gap between digital processes and existing use of plastic prescription baskets.
This improves customer service and introduces important measures in patient safety at the point of script collection.
According to pharmacist and CEO of Fred IT, Paul Naismith:
“Pharmacies are assiduous in their checks to ensure that patients receive the right medication - but any potential error in handing the wrong medication to the wrong patient is one mistake too many. This new digital basket provides pharmacists with very easy patient safety checks whilst also consolidating paper and eScripts into one dynamic workflow queue.”
Fred IT has filed a patent for the world-first, as Naismith explains,
“Fred IT invented this here in Australia after scouring the globe and finding that there was no single preexisting solution that suitably addressed the workflow gap between digital and paper-based processes.
This is an important example of the role of technology innovations in supporting pharmacy and delivering on businesses critical areas of patient safety and customer service.”
How does MedView Digital Baskets work?
Patients will still submit scripts in the same way that they do now. However, with the new digital basket:
- Pharmacies receive a visual prompt from the digital basket letting them know when an eScript has arrived, providing visibility of both paper and electronic scripts in the one queue
- Patients receive an automatic SMS letting them know when their medication has been dispensed and is ready for collection. This SMS includes an individual QR code for the digital basket
- When the patient arrives to collect their medication, their individual QR code is scanned. The digital basket then flashes so the pharmacy team have an at-a-glance view of which basket belongs to the patient
- The medication can easily and confidently be checked against the script and patient data on the digital basket smart screen along with any notes or instructions
Tested on Pharmacists
We’ve trialled Digital Baskets in busy pharmacies across Australia. Here’s how the system is revolutionising dispensary workflow and improving customer service.
“We have found that this digital basket works seamlessly in our dispensary and saves lots of headaches. It’s another step in making things smoother and more seamless in our dispensary – adding value to the pharmacy and great for our customers as well.”