We are Fred

We are Fred

Helping health professionals to improve health outcomes through innovative technology

Fred IT Group is Australia’s largest dedicated IT solution provider to the pharmacy industry

Fred is committed to the pursuit of improving patient outcomes whilst making it easier and more efficient for health professionals to run their business. Established in 1992, Fred has grown to a team of over 200 talented and dedicated people with extensive in house pharmacy expertise who design and develop IT solutions for the pharmacy and health industries.

Fred are proud to offer

  • Australia’s market leading dispense solution 
– Fred Dispense
  • Fred Dispense Plus our new generation dispensing solution offering faster, smarter and safer features tailored for community pharmacy
  • Fred Office Plus and Fred POS Plus solution’s which seamlessly integrate to provide efficient management of the professional and commercial aspects of retail pharmacy
  • A full suite of cloud-based services including server and network monitoring and maintenance, backup and recovery and cyber protection.
  • Fred NXT, Australia’s first cloud based management platform developed for pharmacy enterprise groups
  • Consultation and implementation of services to pharmacy retailers to improve and better enable core end to end business processes
  • Supply and installation of IT solutions, full user training on all applications and comprehensive post installation support
Experience

30 years experience

Trusted by over 3,000 pharmacies Fred is dedicated to improving medication management and safety through innovation.

customers

Dedicated local teams

Our teams in Melbourne, Sydney, Brisbane, Perth and Adelaide support your unique business and IT needs with implementation management, full user onsite training, and comprehensive post installations support.

Support

Help 7 days a week

Our Australian-based technical Support team operate to pharmacy hours. Plus the Fred Help Portal provides seamless access to helpdesk support, training, and resources.

Fred's Vision

Making medication management safer and more effective for all Australians

30 years of innovation

Fred’s leadership in medication safety, management and eHealth during its 30 years includes

  • eRx Script Exchange, Australia’s first and largest national electronic prescriptions exchange
  • MedView cloud hosted eHealth applications
  • The National Prescription and Dispense Repository (NPDR), real-time prescription monitoring (RTPM) systems, and the National Data Exchange (NDE).
30 years of innovation

Fred through the years

2023
2022
2021
2020
2019
2023
A new customer service experience!

A new customer service experience!

The launch of our new Customer Service model providing enhanced access to help - how and when our customers need it, including:

  • Access to the new Fred Customer Portal directly from Fred solutions
  • Customer logging, tracking and updating of their help request tickets
  • Live Chat with a customer service consultant
2022
We celebrate 30 years of Fred

We celebrate 30 years of Fred

  • Fred IT Group head office moves to its new home in Mollison Street, Abbotsford, Victoria
  • Launch of Fred Marketplace - the hub for Fred approved pharmacy apps and integrations
  • 750 pharmacies safer from cyber threats with Fred Protect
2021
Artificial Intelligence in pharmacy dispensing

Artificial Intelligence in pharmacy dispensing

Fred launches Australia’s first use of artificial intelligence in pharmacy in new generation dispensing platform, called Fred Dispense Plus, to provide pharmacy with more intuitive dispensing and faster access to clinical decision-making

2020
ePrescriptions a reality in Australia

ePrescriptions a reality in Australia

  • Launch of the ePrescription token model saw the first legal ePrescription transacted in Australia between Best Practice prescribing software, eRx, Fred NXT and MedView Flow.
  • MedView Flow prescription workflow tool is launched to support pharmacy’s with the introduction of electronic prescribing.
2019
SafeScript iAward Winner

SafeScript iAward Winner

DHHS Solution SafeScript developed by Fred 2019 iAward winner for ‘Infrastructure & Platforms Innovation of the Year'.

2018
2017
2016
2015
2014
2018
SafeScript is launched

SafeScript is launched

  • Fred IT Group is appointed by the Department of Health to lead the new national system for real-time prescription monitoring (RTPM).
  • Victoria’s RTPM system SafeScript is live within 12 months
2017
Fred to deliver RTPM system in Victoria

Fred to deliver RTPM system in Victoria

  • eRx Script Exchange hits 2 BILLION clinical records.
  • Fred IT Group is appointed by the Victorian Department of Human Services to develop real-time prescription monitoring in Victoria.
  • We celebrate 25 years of Fred
2016
MedView is launched

MedView is launched

  • MedView, the national cloud based platform which hosts a range of eHealth applications is launched.
  • Retail pharmacy specialist Ventura Health partner with Fred to implement the Fred NXT cloud solution nationally.
  • 1.4 billion eRx electronic scripts dispensed.
2015
1 billion ePrescriptions completed

1 billion ePrescriptions completed

eRx Script Exchange reaches key milestone of 1 billion ePrescriptions dispensed
Advantage Pharmacy Group engage Fred to implement Fred NXT throughout its national network of company owned stores
Fred launched their new website in March

2014
No 25, in the BRW's 50 Most Innovative Companies

No 25, in the BRW's 50 Most Innovative Companies


Fred IT Group was identified as one of Australia’s most innovative companies, coming in at number 25 on the 2014 BRW 50 Most Innovative Companies List.

2013
2012
2011
2010
2009
2013
Fred Partners with Telstra Health

Fred Partners with Telstra Health

Telstra Health becomes a major investor in Fred IT Group, committing to work with us on the next generation of eHealth and other IT initiatives which are key to improving patient safety and creating a more viable and efficient pharmacy environment.

2012
MedView project is launched

MedView project is launched

  • The MedView project is successfully launched in the Barwon area for Hospitals, Doctors and Pharmacists.
  • eScript payments are integrated into Fred Dispense and interoperability between eRx Script Exchange and MediSecure is developed.
  • Fred Office hits 1,000 sites and releases version 3.5 with new tools and capabilities.
  • Fred IT Group celebrates its 20th birthday.
2011
250 million eScript transactions completed

250 million eScript transactions completed

  • eRx Script Exchange reaches key milestone of 250 million transactions completed.
  • Fred is awarded a ground breaking medications management project called MedView as part of DoHA’s PCEHR Project.
  • Fred Office version 3.0-3.3 is launched increasing retail functions for pharmacy with greater ability to target different retail markets.
2010
Fred Mobility is released

Fred Mobility is released

  • Fred releases their new wireless stock management system, Fred Mobility.
  • Named in the Microsoft President's Club for its top performance as a Microsoft Dynamics partner.
  • eRx Script Exchange sees over 25 million eScripts completed.
2009
PCA NU Systems completes rebrand

PCA NU Systems completes rebrand

  • PCA NU Systems completes the Fred branding by renaming the corporate company Fred IT Group Pty Ltd and the Vertikls Business Solutions business to Fred Retail Pty Ltd.
  • Fred Health wins the Microsoft Partner of the Year Award for Health for its eRx Script Exchange electronic prescription solution.
2008
2007
2006
2005
2004
2008
PCA NU Systems acquires Vertikls

PCA NU Systems acquires Vertikls

  • Vertikls Business Solutions, a retail specialist business, is acquired.
  • To coincide with the release of Fred's business back office software - Fred Office, the entire product range is rebranded to include the heritage of Fred.
  • PCA NU Systems Pty Ltd is renamed to Fred Health.
2007
PBS Online is installed

PBS Online is installed

PCA NU Systems installs PBS Online (real time electronic claiming) to over 2,200 sites in less than 5 months.

2006
  • PCA NU Systems head office moves to its new home in Abbotsford, Victoria.
  • The PharmX Consortium for internet eCommerce in pharmacy is launched.
  • PCA NU Systems records its 1 millionth support log call and launches the nuNET VoIP phone service.
2005
Queensland office opens

Queensland office opens

  • PCA NU Systems acquires its Queensland agent, Osella and opens their Brisbane office in Queensland.
  • The last installation of FRED is replaced by WiniFRED Dispense.
2004
PCA and NU Systems merge

PCA and NU Systems merge

  • PCA and NU Systems merged to become PCA NU Systems Pty Ltd.
  • PCA celebrates the milestone of 2,000 FRED customers
  • The new company acquires Time-Link, a hardware and consumable business.

We partner with the best in the business

To provide the best service to our customers we maintain partner relationships with the market leaders in their respective fields.

Fred Marketplace

The Fred Marketplace gives our customers access to integrations and Apps that have been developed by Fred IT Approved Partners to work with our products and services. All integrations in the Marketplace have been developed with the support of Fred and have been thoroughly tested to be compliant with Fred software.

Fred Marketplace

Microsoft

Microsoft Australia is a worldwide leader in software, services, devices and solutions that help people and businesses realise their full potential. We are a proud member of the Microsoft Partner Network and have achieved numerous Gold and Silver competencies as well as Microsoft Partner Awards.

Microsoft

HP

Hewlett-Packard (HP) is the world’s largest technology company, with more than 40 years of experience.

As a long standing HP Silver Partner we specialise in delivering HP products to the pharmacy industry.

HP

Awards