Instantly access your Fred Help Portal via the icon in your Fred software.
Easily find quick steps for troubleshooting questions through our Knowledge base.
Get help fast with your Fred Virtual Assistant!
Our new customer service chatbot will guide you through common questions and connect you with the right support.
Access an expanse of information about your Fred solutions including tips and tricks, video tutorials, and what's new.
Fred Office Plus, Fred POS Plus, Fred POS, Fred Mobility
Fred Dispense Plus
Fred Dispense and Fred Pak
Enterprise Group Solution – POS, Office, Mobility, Reporting and Head Office
The Fred Customer Service team is dedicated to helping you succeed with all your Fred applications and solutions, providing ongoing assistance through flexible training and services for your Fred software. You can reach a customer service team member via your Fred Customer Portal, live chat, or phone.
Furthermore, you can access help anytime on any day through our Online Help information. Find answers to your troubleshooting questions easily with search, watch bite-size video tutorials, and learn the latest updates about your Fred solutions.
Information about our Customer Experience Survey
To better understand how we can improve as as your pharmacy IT partner we invite our customers to complete an annual National Customer Experience Survey.
The survey invitation is sent via email to every Fred Customer. The confidential survey takes approximately 5 minutes to complete and is designed to capture what is most important to you and your business when working with our products and services.
Fred is committed to delivering an excellent experience that is prioritised through the continuous monitoring of service and the ongoing professional development of our Fred Help Consultants. We also acknowledge that many dependencies are required for our products and services to work within your business and wherever possible we will strive to assist by treating each call on merit and evaluate individually.
The Fred Service Summary (PDF) can be viewed on the Fred Customer Portal to help you understand how we support our customers.
Full range of services available
8:00am – 6.00pm Monday to Friday*
* State based Public Holidays are considered business hours
6:00pm – 9.00pm Monday to Friday
8:00am – 6.00pm Saturday
8:00am – 6.00pm Sunday & National Public Holidays (Emergency Only)**
**Inability to trade or severely restricted.
Some restrictions apply
Contact the Helpdesk via your Fred Help Portal or call 1300 731 888
