customer service

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Getting into the flow – streamlining your pharmacy to save time and money

Pharmacists today face a dilemma. On the one hand they are facing increased economic pressures due to changes in the regulatory environment; but on the other hand, their workloads are generally the same or increasing, and their customers more demanding.

In this environment, it’s more important than ever that your systems and processes are running efficiently – in terms of time and money spent, while maintaining the same quality standards of patient care.

May 4th, 2016|In the news|0 Comments

Customer experience: the only game in town

Customer experience is the new battleground and differentiator for businesses and this includes pharmacies.

The phrase ‘customer experience’ or CX, is commonly associated with the digital world such as how people use websites and mobile devices to make their online experiences as seamless as possible.

But look closely and you’ll see that it is really about the total experience that people encounter – offline as well as online.

October 8th, 2015|In the news|0 Comments
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