Got a question? Find answers quickly and easily, online.
The Fred Support team is dedicated to helping you succeed with all your Fred applications and solutions. We provide ongoing customer assistance through training and services for your Fred software. Contactable 7 days a week, you can reach Fred Support via email or phone through the Fred Support help centres. Furthermore, you can access help anytime on any day by accessing our online help information below. Find answers to your questions about Fred solutions quickly and easily with Fred Online Help.
Contact Fred Help
For further assistance the Fred Help operating hours are:
Monday to Friday
8:30am – 9.00pm (EST)
Saturday, Sunday and Public Holidays
8:30am – 5.00pm (EST)
E helpdesk@fred.com.au
T 1300 731 888
F 1300 730 888
Fred Help commits to Service Level Agreements (SLA’s) that apply to all calls.
Priority 1 calls will be returned within a maximum of 30 minutes
Priority 2 calls will be returned within a maximum of 2 hours
Priority 3 calls will be returned within a maximum of 4 hours
Please Note: Service Level Agreement Call Return Times apply during Normal Service Hours of 8:30am – 5:00pm Monday to Friday
This is a no fuss guarantee without the need for a complicated claiming process. When we don’t meet the guarantee level our software alerts us and we post you a cheque.
The only exceptions to this easy guarantee are: a major systemic system failure caused by third parties such as Medicare Australia or telecommunication/internet providers; mass virus outbreaks; or denial of service attack
Information about our Customer Engagement Survey
Making medication management safer and effective remains at the core of our vision. To further understand how we can improve as a business we are conducting a National Customer Experience Survey. Your perspective is important to us and even if you have not contacted us recently, we would appreciate any feedback you may have.
We have sent a survey to each Fred Customer however if you have not revived our survey or would like to participate please email helpdesk@fred.com.au and we will organise this for you.
This confidential survey will take approximately 5 minutes to complete and is designed to capture what is most important to you and your business when working with our products and services.
Why Fred?
