If the thought of getting your pharmacy set up with a website that’s ready to sell online makes your eyes water – you’d be forgiven for feeling that way.
With Storbie, the specialist ecommerce pharmacy website platform, and Fred’s newest partner, you can elevate to the best online version of your community pharmacy with ease
It’s easy to get distracted about what your competitors are doing and making the inevitable comparisons between your community pharmacy and larger operators. While it’s important to keep a watchful eye on what’s happening in the external environment, sometimes we neglect what it is that makes your particular business special.
Here are three steps to follow to make the most of your strengths and keep you focused on what’s important to customers about your business.
Be in the driver’s seat of your pharmacy and put your business in the picture with the latest advances in Fred Office management software.
For Pharmacist Chris Thompson, operations manager of the Peak Pharmacy group now consisting of five pharmacies in the Geelong and Bellarine region in Victoria, the purchase of the second pharmacy in Newtown highlighted the need to be able to access reliable management data easily and quickly.
Pharmacists today face a dilemma. On the one hand they are facing increased economic pressures due to changes in the regulatory environment; but on the other hand, their workloads are generally the same or increasing, and their customers more demanding.
In this environment, it’s more important than ever that your systems and processes are running efficiently – in terms of time and money spent, while maintaining the same quality standards of patient care.
Customer experience is the new battleground and differentiator for businesses and this includes pharmacies.
The phrase ‘customer experience’ or CX, is commonly associated with the digital world such as how people use websites and mobile devices to make their online experiences as seamless as possible.
But look closely and you’ll see that it is really about the total experience that people encounter – offline as well as online.