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Customer experience: the only game in town

Customer experience is the new battleground and differentiator for businesses and this includes pharmacies.

The phrase ‘customer experience’ or CX, is commonly associated with the digital world such as how people use websites and mobile devices to make their online experiences as seamless as possible.

But look closely and you’ll see that it is really about the total experience that people encounter – offline as well as online.

October 8th, 2015|In the news|0 Comments

Advantage Pharmacy taking to the cloud with Fred NXT

Advantage Pharmacy Group has engaged Fred IT to implement Fred NXT throughout its national network of company owned stores by the end of 2015.

One of Australia’s leading independent pharmacy groups, the Advantage Pharmacy Group includes the Advantage and Chemist Discount Centre retail pharmacy banners.

July 14th, 2015|In the news|0 Comments

Renewed funding for electronic transfer of prescriptions in the new 6CPA

June 2015

eRx Script Exchange welcomes the continuation of funding for the electronic transfer of prescriptions in the newly signed 6th Community Pharmacy Agreement.

The new agreement includes $12.6 million for ETP funding in the 2015-2016 financial year. An additional spend of $48.3 million has been set aside for ETP and eHealth in the years following, subject to a cost effectiveness study in 2016.

June 2nd, 2015|In the news|0 Comments

PHARMeFOOTY 2015

Join Australia’s premier on-line footy tipping competition for the pharmacy industry.

$5,000 worth of prizes are up for grabs, including $50 every week for each AFL & NRL round winner.

March 30th, 2015|In the news|0 Comments

Fred launches new website

The Fred IT Group is pleased to announce that its new website at fred.com.au has gone live.

The new website has been launched to better reflect the technology changes that are transforming pharmacy IT, particularly eHealth, cloud computing and mobility.

March 19th, 2015|In the news|0 Comments

New national report highlights remarkable eHealth progress

A report published by eRx Script Exchange today shows that 80% of all prescriptions are now dispensed electronically rather than manually, which significantly improves patient safety and reduces the financial and human toll caused by mishaps with medications.

The new report documents the evolution of electronic prescriptions since eRx Script Exchange was launched in 2009, becoming Australia’s first national system for the electronic transfer of prescriptions (ETP).

December 16th, 2014|In the news|1 Comment

Fred named in BRW’s 50 Most Innovative Companies List

Fred IT Group has been identified as one of Australia’s most innovative companies, coming in at number 25 on the 2014 BRW 50 Most Innovative Companies List.

October 14th, 2014|In the news|0 Comments

Live testing of Fred NXT commences in readiness for launch

Live testing of Fred NXT, Australia’s first cloud solution for pharmacy, commenced today with the installation of Fred NXT in Scown’s Pharmacy in Spotswood, Victoria.

Fred NXT was launched in March to provide a single, integrated approach to managing all aspects of pharmacy operations, including dispense, point of sale, professional services and retail management.

June 18th, 2014|In the news|0 Comments

Priceline names eRx Express as preferred Pharmacy Mobile App

Australian Pharmaceutical Industries (API) and the Fred IT Group today announced a new partnership which will allow Priceline Pharmacy prescription customers to order their prescriptions and receive script reminders via eRx Express on their smartphone or tablet.

June 16th, 2014|In the news|0 Comments

Introducing Fred NXT

Fred IT Group announces Fred NXT, the next generation cloud solution, connecting pharmacy to the future.

Fred NXT provides you with a simple, integrated approach to managing all aspects of your pharmacy including dispensing, professional services, point of sale and retail operations.

March 14th, 2014|In the news|0 Comments
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